Privacy Policy

This Privacy Policy explains how Airvenza (“the Site”, “we”, “us” or “our”) collects, uses and discloses your personal information when you visit, use our services or make a purchase from airvenza.com (the “Site”) or otherwise communicate with us regarding the Site (collectively, the “Services”).

For the purposes of this Privacy Policy, “you”, “your” and “yours” refer to you as a user of the Services, whether you are a customer, a website visitor or another individual whose information we have collected in accordance with this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources, as described below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses described below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with applicable legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term “personal information”, we are referring to information that identifies, relates to, describes, or can reasonably be associated with you.

The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly From You

Information that you submit directly to us through our Services may include:

• Contact details, including your name, address, phone number and email address.
• Order information, including your name, billing address, shipping address, payment confirmation, email address and phone number.
• Account information, including your username, password, security questions and other information used for account security purposes.
• Customer service information, including information you choose to include in communications with us, for example when you send a message through the Services.

Some features of the Services may require you to provide certain information directly. You may choose not to provide this information, but doing so may prevent you from using or accessing certain features.

Information We Collect About Your Usage

We may automatically collect certain information about your interaction with the Services (“Usage Data”). To do this, we may use cookies, pixels and similar technologies (“Cookies”).

Usage Data may include information about how you access and use our Site and your account, including device information, browser information, network connection information, your IP address and other information regarding your interaction with the Services.

Information We Obtain From Third Parties

We may also obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:

• Companies that support our Site and Services, such as Shopify.
• Our payment processors, who collect payment information (e.g. bank account, credit or debit card information, billing address) to process your payment in order to fulfil your orders and provide you with the products or services you have requested, pursuant to the contract we have entered into with you.
• When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, software development kits, third-party libraries and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. See also the section below, Websites and Third-Party Links.

How We Use Your Personal Information

• Providing Products and Services. We use your personal information to provide the Services in order to perform the contract we have entered into with you, including processing your payments, fulfilling your orders, sending notifications related to your account, purchases, returns, exchanges or other transactions, creating, maintaining and managing your account, arranging shipping, facilitating returns and exchanges, and providing other account-related features and functionalities. We may also enhance your shopping experience by enabling Shopify to match your account with other Shopify services you may choose to use. In this case, Shopify will process your information as described in its Privacy Policy and Consumer Privacy Policy.

• Marketing and Advertising. We may use your personal information for marketing and promotional purposes, such as sending marketing, advertising and promotional communications by email, SMS or post, and showing you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites. If you reside in the EEA, the legal basis for this data processing is our legitimate interest in selling our products, in accordance with Article 6(1)(f) of the GDPR.

• Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and create an account, you are responsible for maintaining the security of your account credentials. We strongly recommend that you do not share your username, password or other access details. If you believe your account has been compromised, please contact us immediately. If you reside in the EEA, the legal basis for this processing is our legitimate interest in ensuring the security of our website for you and other customers, in accordance with Article 6(1)(f) of the GDPR.

• Communicating With You and Improving the Services. We use your personal information to provide customer support and improve our Services. This is in our legitimate interest to ensure responsiveness, provide effective services and maintain our business relationship with you, in accordance with Article 6(1)(f) of the GDPR.

Cookies

Like many websites, we use cookies on our Site. For specific information about the cookies we use when operating our store with Shopify, please see:
https://www.shopify.com/legal/cookies

We use cookies to operate and improve our Site and Services (including to remember your actions and preferences), to perform analytics and better understand how users interact with the Services, and to administer, improve and optimise the Services.

We may also allow third parties and service providers to use cookies on our Site to better tailor services, products and advertising on our Site and other websites.

These third-party cookies are used for various purposes, including:

• Analytics and performance cookies
Data collected: IP address, pages visited, time spent on the site, interactions with content.
Data processing: This information is aggregated and analysed to measure audience engagement, identify trends and improve user experience. Tools such as Google Analytics often anonymise IP addresses before storage.

• Advertising and targeting cookies
Data collected: Browsing history, clicks, products viewed, approximate location.
Data processing: These cookies allow advertisers (Google Ads, Meta/Facebook, etc.) to profile users and display personalised ads across different websites based on their interests.

• Social media cookies
Data collected: Session identifiers, interactions with content (shares, likes), websites visited.
Data processing: When you interact with a social widget (e.g. Facebook “Like” button), the social platform may track your activity and associate this information with your user account, even if you are not logged in.

• Third-party service cookies
Data collected: Login information, user preferences, interactions with services (e.g. online payments, live chat).
Data processing: These cookies ensure the proper functioning of external services such as secure authentication or transaction processing. Providers (e.g. Stripe, PayPal) may retain this information to track payments or detect fraud.

See also “Do Not Sell or Share My Data”

and GDPR Policy

You can manage your cookie preferences through your browser settings or via our consent banner during your first visit.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for contract fulfilment, legitimate business purposes and other reasons consistent with this Privacy Policy, including:

• Vendors or third parties performing services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, order fulfilment and shipping).
• Business and marketing partners to provide services and advertising.
• When you request or consent to disclosure, for example through social media widgets or integrations.
• Affiliates within our corporate group.
• In connection with a business transaction such as a merger or bankruptcy, to comply with legal obligations or protect our rights.

We do not use or disclose sensitive personal information without your consent.

Children’s Data

The Services are not intended for use by children, and we do not knowingly collect personal information from children. Parents or guardians may contact us to request deletion.

Security and Retention

No security measure is perfect. We cannot guarantee absolute security. Retention of personal data depends on legal, contractual and operational needs.

Your Rights

Depending on your location, you may have rights including access, deletion, correction, portability, objection to targeted advertising, restriction of processing, withdrawal of consent, appeal, and communication preferences.

You may exercise these rights by contacting us. We will not discriminate against you for exercising your rights.

International Users

Your information may be transferred and processed outside your country. When transferring data outside Europe, we rely on recognised safeguards such as Standard Contractual Clauses.