Delivery policy

This policy is designed to ensure that you are clearly informed of our shipping policies and procedures. By placing an order in this store, you agree to the policies outlined below.

At Airvenza, we are committed to providing a smooth and exceptional shopping experience for all our customers.

Shipping Fees

No Hidden Fees:
All costs related to your order, including taxes and shipping fees, are clearly displayed before payment confirmation.

Service Area

Our delivery services are exclusively available in United Kingdom. We do not currently offer international shipping.

Estimated Delivery Times

Processing time before shipment: 1–2 working days (Monday to Friday)
Transit time after shipment: 2–5 working days (Monday to Friday)
Total delivery time: 3–7 working days (Monday to Friday)

Delivery times may be extended in cases of force majeure or exceptional circumstances, such as carrier strikes or extreme weather conditions.

If you have any doubts about delivery in your area, please contact us at: contact@airvenza.com

Once your order has been shipped, you will receive a confirmation email with tracking information.

We work with reputable carriers to ensure timely and reliable delivery.

Weekend Orders:
Orders placed during the weekend are processed on the next working day.

Tracking Instructions

• Tracking Information: You will receive an email containing a direct link to track your parcel on the carrier’s website. You can also track your order directly on our website by entering your tracking number in the dedicated section.

• Track Your Order: You can track your order via our website by entering your tracking number at the following address: Order Tracking

• Questions: Our support team is available to assist you with any questions regarding order tracking.

Shipping Address Changes

Please carefully check your shipping address when placing your order, as once the order has been shipped, we will no longer be able to modify it.

Order Cancellation Policy

If you change your mind before receiving your order, we can accept cancellations at any time before the order is shipped (ideally within 12 hours).

If the order has already been shipped, please refer to our Returns and Refunds Policy:

Please note that for logistical reasons, once an order has been processed for shipment, it can no longer be cancelled.

Damaged Parcels in Transit

If you notice that a parcel is damaged during transport, please, if possible, refuse the delivery and contact our customer service.

If the parcel was delivered while you were not present, please contact customer service at:
contact@airvenza.com

IF ALL PARCELS HAVE BEEN DELIVERED AND YOU ARE STILL MISSING A PRODUCT, PLEASE CONTACT CUSTOMER SERVICE BY EMAIL.

Product Accuracy

At Airvenza, we do our best to provide the most detailed product descriptions possible to ensure there are no surprises when you receive your items. We want our customers to know exactly what they are ordering.

If the products received do not match the description, customers may request a return or refund at no cost.

Return Policy

We accept returns* for any reason. Whether you are dissatisfied or have simply changed your mind, our return policy allows you to return products within 30 working days from the date you receive them.

If for any reason you are not satisfied, simply contact us at: contact@airvenza.com

For more information, please refer to our Returns and Refunds Policy: