Payment policy

Thank you for shopping with Airvenza. We are committed to providing a secure and transparent payment experience for all our customers. Please read our payment policy carefully to understand how transactions are processed on our website.

1. Accepted Payment Methods

We accept the following payment methods:
- Visa
- Mastercard
- American Express

2. Payment Currency

All transactions on our website are processed in British Pounds Sterling (GBP, £).

3. Payment Authorisation

Your payment will be charged immediately after your order is confirmed, and you will receive a confirmation email with the order details.

In the event that a payment is declined or flagged as potentially fraudulent by Shopify:
• The order will not be processed
• You will be notified by email
• You may be asked to retry or use a different payment method

4. Order Verification

For fraud prevention and compliance purposes, we may contact you to confirm certain details before processing your order. This may include:
• Verification of your email address
• Confirmation of your delivery address
• A request for identification (in rare cases of suspected activity)

We reserve the right to cancel any order that fails our verification process. In such cases, a full refund will be issued.

5. Failed or Cancelled Payments

If your payment fails or is cancelled:
• Your order will not be processed
• You will need to return to checkout and complete the payment again

If funds have been charged but the order has not been confirmed, please contact us immediately at:
contact@airvenza.com

6. Refund and Cancellation Policy

Cancellations:
If you wish to cancel your order after payment has been processed, please contact us at contact@airvenza.comwithin 12 hours of placing the order. Refunds will be issued to the original payment method.

Refunds:
Please refer to our Returns and Refunds Policy to review eligibility criteria, processing times and procedures:

Refunds may take up to 30 working days to appear in your account, depending on your bank’s processing times.

7. Fraud Prevention

To protect our customers and prevent fraudulent activity, Airvenza reserves the right to carry out payment verification checks. We may request additional information or confirmation for transactions considered high risk.